Pemanfaatan Kartu Gakin dan Kepuasan Pasien Gakin terhadap Pelayanan Fasilitas Kesehatan Pemerintah, di Kabupaten Rembang dan Banjarnegara Tahun 2005

Sari H., Puti and Kristanti, Ch. M. and Sintawati, F.X. (2008) Pemanfaatan Kartu Gakin dan Kepuasan Pasien Gakin terhadap Pelayanan Fasilitas Kesehatan Pemerintah, di Kabupaten Rembang dan Banjarnegara Tahun 2005.

Abstract

This study described the evaluation of ?Gebrak 100 Hari Pertama Bidang Kesehatan? program which had undertaken through rapid assessment in the Cental Java Province. Selection of province based on Human Poverty Index (HPI). Two districts had been selected. From each district, one public hospital and two public health centers (puskesmas) had been taken as the area of study. Sample was poor people (?gakin? patients) who had health card (kartu sehat) and stayed at least 3 days in public hospital and/or public health service center. Total sample was 90 respondents, consist of 30 respondents in public hospital (2 hospital) and 60 respondents in public health center (4 puskesmas), including control group which consist of respondent who did not have kartu sehat. Result shown that the majority of gakin used the kartu sehat for consultation and medicine, laboratory and x-ray, surgery, delivery and contraception. However, there were some respondents who had to pay the services with unclear reason, eventhough they had kartu sehat. Some respondents complained that they could not visit the puskesmas, due to their kartu sehat were kept by village health provider. Beside, gakin said that the health service (including waiting time, clear explanation, confidentiality, free to choose and cleanness) given by health provider as moderate or bad, except for kindness, they rated it as good. There was a problem in kartu sehat distribution, so that the health cards had been received by the people who were not poor. Highly coordination among PKPS BBM program managers, health providers and people in the village was needed, in order to avoid misleading in the distribution of health card.

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